Terms of Service

Last updated: March 13, 2026

These Terms of Service ("Terms") govern your use of the Kitsi platform, website (kitsi.ca), and related services (collectively, the "Services") provided by Kitsi Technologies Inc. ("Kitsi", "we", "us", or "our").

By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. The Services

Kitsi is a real estate CRM platform that provides AI-powered client management, communication, document handling, and workflow tools for real estate agents. The Services include:

• Client and transaction management (CRM)
• Email and SMS communication tools
• Calendar synchronization
• Document management and electronic signatures
• AI-powered drafting, reminders, and workflow automation
• Waitlist registration (pre-launch)

2. Eligibility

The Services are available to individuals who are:

• At least 18 years of age
• Licensed real estate agents or professionals (or authorized representatives of a brokerage) in Canada
• Capable of forming a binding agreement under applicable law

3. Your Account

3.1 Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials.

3.2 Connected Accounts

When you connect third-party accounts (Gmail, Outlook, etc.) to the Platform, you authorize Kitsi to access and process data from those accounts as described in our Privacy Policy. You are responsible for ensuring you have the right to connect those accounts.

3.3 Account Security

You are responsible for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

4. Acceptable Use

You agree to use the Services only for lawful purposes and in compliance with applicable laws, including real estate regulations and privacy laws. You agree not to:

• Use the Services to send spam, unsolicited messages, or harassing communications
• Upload malicious code, viruses, or harmful content
• Attempt to access other users' accounts or data
• Use the Services to violate any applicable law or regulation, including PIPEDA, PIPA, CASL (Canada's Anti-Spam Legislation), or real estate licensing requirements
• Reverse-engineer, decompile, or attempt to extract the source code of the Services
• Use the Services to build a competing product
• Exceed reasonable usage limits or abuse API access
• Misrepresent your identity or affiliation

5. Your Data

5.1 Ownership

You retain ownership of all data you upload, enter, or transmit through the Services ("Your Data"). This includes client information, documents, communications, and any other content you provide.

5.2 License to Us

You grant Kitsi a limited, non-exclusive license to use, process, store, and transmit Your Data solely to provide and improve the Services. We will not use Your Data for any other purpose.

5.3 Your Responsibilities

You are responsible for:

• The accuracy and legality of Your Data
• Obtaining any necessary consents from your clients before entering their personal information into the Platform
• Complying with applicable privacy laws (PIPEDA, PIPA, provincial real estate regulations) regarding the client data you manage through the Services
• Maintaining your own backups of critical data

5.4 Data Portability

You may export Your Data at any time through the Platform's data export feature in Settings. Upon account closure, we provide a 30-day grace period to export Your Data before permanent deletion.

6. AI Features

6.1 AI-Generated Content

The Services include AI-powered features that generate email drafts, suggestions, reminders, and other content. AI-generated content is:

• Provided as suggestions only — you are responsible for reviewing and approving all AI-generated content before it is sent or used
• Not legal, financial, or professional advice
• Not guaranteed to be accurate, complete, or appropriate for your specific situation

6.2 Your Responsibility

You are solely responsible for any content you send or publish through the Services, whether or not it was generated or suggested by AI features.

7. Fees and Payment

7.1 Pricing

Current pricing and plan details are available on our website. We may change pricing with 30 days' notice.

7.2 Free Tier / Beta

During beta or free-tier access, the Services are provided at no cost. We reserve the right to introduce paid plans and to modify or discontinue free access with reasonable notice.

7.3 Refunds

Refund policies will be published when paid plans are introduced.

8. Intellectual Property

8.1 Our IP

The Services, including all software, designs, logos, trademarks, and documentation, are owned by Kitsi Technologies Inc. and protected by Canadian and international intellectual property laws. Nothing in these Terms grants you any rights to our intellectual property except the limited right to use the Services.

8.2 Feedback

If you provide suggestions, ideas, or feedback about the Services, you grant us a non-exclusive, royalty-free, perpetual license to use that feedback to improve the Services. No compensation is owed for feedback.

9. Third-Party Services

The Services integrate with third-party providers (email providers, calendar services, e-signature platforms). Your use of these third-party services is subject to their own terms and privacy policies. Kitsi is not responsible for the availability, accuracy, or practices of third-party services.

10. Service Availability

10.1 Uptime

We strive to maintain high availability but do not guarantee uninterrupted access. The Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

10.2 Modifications

We may modify, update, or discontinue features of the Services at any time. For material changes that affect your use, we will provide reasonable notice.

11. Termination

11.1 By You

You may close your account at any time by contacting us at [email protected]. Upon closure, we will delete Your Data in accordance with our Privacy Policy.

11.2 By Us

We may suspend or terminate your account if you:

• Violate these Terms
• Use the Services in a way that harms other users or Kitsi
• Fail to pay applicable fees (when paid plans are in effect)

We will provide reasonable notice before termination except in cases of serious violations.

11.3 Effect of Termination

Upon termination, your right to use the Services ends. We will provide a reasonable period (minimum 30 days) to export Your Data, unless termination is for serious misconduct.

12. Limitation of Liability

To the maximum extent permitted by law:

• The Services are provided "as is" and "as available" without warranties of any kind, express or implied
• Kitsi is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services
• Our total liability for any claim related to the Services shall not exceed the fees you paid to Kitsi in the 12 months preceding the claim (or $100 CAD if no fees were paid)
• We are not liable for any loss, damage, or liability arising from Your Data, your communications with clients, or your compliance with real estate regulations

12.1 Specific Disclaimers

• AI-generated content may contain errors. We are not responsible for actions taken based on AI suggestions.
• We are not responsible for the actions or omissions of third-party service providers.
• We do not provide legal, financial, tax, or professional advice through the Services.

13. Indemnification

You agree to indemnify and hold Kitsi harmless from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your use of the Services
• Your violation of any applicable law
• Any dispute between you and your clients

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.

14.2 Resolution Process

Any dispute arising from these Terms or the Services shall first be addressed through good-faith negotiation for 30 days. If unresolved, either party may submit the dispute to binding arbitration in Edmonton, Alberta, under the Alberta Arbitration Act, RSA 2000, c A-43.

15. CASL Compliance

We comply with Canada's Anti-Spam Legislation (CASL). We will only send you commercial electronic messages with your consent. You may unsubscribe from marketing communications at any time. Transactional and service-related messages are exempt from CASL consent requirements.

You are responsible for your own CASL compliance when sending communications to your clients through the Platform.

16. General

• Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Kitsi regarding the Services.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Assignment: You may not assign your rights under these Terms. We may assign our rights in connection with a merger, acquisition, or sale of assets.
• No waiver: Our failure to enforce any provision does not waive our right to enforce it later.
• Amendments: We may update these Terms with notice. Continued use after changes constitutes acceptance.

17. Contact Us

If you have questions about these Terms:

Kitsi Technologies Inc. Email: [email protected]